Legal information
Privacy & Cookie Policy
This policy explains how Kearney's Chemist uses personal information and cookies when you visit kearneyschemist.com, create an account, contact us, or place an order.
Who We Are
Kearney's Chemist is a pharmacy based at The Square, Castlerea, Co. Roscommon. You can contact us by email at contact@kearneyschemist.com or by phone at 094 9620055.
For personal information collected through this website, Kearney's Chemist is the data controller.
What Information We Collect
Depending on how you use the website, we may collect:
- Your name, email address, phone number, delivery address and billing or order details.
- Account information if you register or sign in.
- Messages you send through contact forms, consultation forms or customer support emails.
- Basket, checkout and session information needed to keep the website working.
- Marketing preferences, such as whether you opted in to promotional emails.
- Limited analytics information, but only if you accept analytics cookies.
How We Use Your Information
We use personal information to:
- Process and fulfil orders.
- Provide account, basket, checkout and customer service features.
- Respond to contact requests, queries and support messages.
- Send order confirmations and service messages relating to your order or account.
- Send promotional emails only where you have opted in or where we have a valid basis to contact you, with an unsubscribe option.
- Keep the website secure, prevent misuse and meet legal or regulatory obligations.
- Improve the website using optional analytics data where you have given consent.
Orders, Accounts And Contact Forms
When you place an order, we use the details you provide to process the order, arrange delivery or collection, send order updates and handle customer service. If you create an account, we use account details to let you sign in, view your profile and manage saved information.
If you contact us through a form or by email, we use your information to respond to your message and keep an appropriate record of the query.
Payments And Stripe
Online payments are processed securely by Stripe. Payment card details are handled by Stripe and are not stored directly by Kearney's Chemist.
Stripe may set cookies or use similar technologies that are necessary for payment processing, fraud prevention and security. These are treated as essential for checkout and payment functionality.
Marketing Emails
We may send promotional emails where you have opted in, or where we are otherwise permitted to do so and provide a clear way to unsubscribe. You can unsubscribe using the link in a promotional email or by contacting us at contact@kearneyschemist.com.
Order confirmations, delivery or collection updates and important service messages are not marketing emails.
Cookies
Cookies are small files stored on your device. Some cookies are needed for the website to work properly. Analytics cookies are optional and are only used if you give consent.
Essential Cookies
Essential cookies are required for core site functions, security, basket/session handling, checkout and payment processing. These cookies can be used without analytics consent because the website needs them to operate.
Examples include:
- csrftoken - helps protect forms and secure website requests.
- sessionid - keeps your session, basket, login and checkout journey working.
- Stripe/payment/security cookies - support secure payment processing and fraud prevention.
Analytics Cookies And Google Analytics
With your permission, we use Google Analytics to understand how visitors use the website, such as which pages are visited and how the site can be improved. Google Analytics cookies may include _ga and _ga_WV2RFS2ES9.
Google Analytics is blocked until you choose Accept Analytics. If you choose Reject Analytics, or if you have not made a choice yet, Google Analytics does not load.
Rejecting analytics does not stop you from using the website, logging in, placing orders, using checkout or making payments.
Managing Cookie Preferences
When you first visit the website, you can choose Accept Analytics, Reject Analytics, or Manage Preferences. You can change your choice later using the Cookie Preferences link in the footer or the button below.
Data Sharing
We share personal information only where needed to operate the website, process orders, provide services or meet legal obligations. This may include:
- Payment processing through Stripe.
- Delivery, postal or courier services where needed to fulfil an order.
- Website hosting, email, IT and security service providers.
- Professional advisers or authorities where required by law.
We do not sell your personal information.
Data Retention
We keep personal information only for as long as needed for the purpose it was collected, including order fulfilment, customer service, accounting, legal, tax and regulatory requirements.
Contact messages and account information are kept for an appropriate period so we can manage customer queries and provide service history. Marketing preferences are kept so we can honour opt-ins and unsubscribe requests.
Your GDPR Rights
Subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information in certain circumstances.
- Object to or restrict certain processing.
- Request a copy of your information in a portable format.
- Withdraw consent where processing is based on consent, including analytics cookie consent.
- Complain to the Irish Data Protection Commission if you are unhappy with how your information is handled.
To make a privacy request, contact us at contact@kearneyschemist.com.
Contact Details
Kearney's Chemist
The Square, Castlerea, Co. Roscommon
Email: info@kearneyschemist.com
Phone: 094 9620055
Policy Updates
We may update this Privacy & Cookie Policy from time to time to reflect changes to the website, cookies, services or legal requirements. The latest version will be published on this page.